FAQ

1. How long does shipping take?
Order Cut-off Time: 06:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
Orders placed after this time will be processed on the next working day.
Handling Time: 1–2 business days (Monday to Friday)
After your order is processed, it is handed off to our shipping carrier.
Estimated Transit Time: 7–10 business days (Monday to Friday)
Please note that delivery times may vary based on carrier performance or external factors.
2. How much does shipping cost?
We offer free shipping for all orders within Australia.
3. What is your return policy?
We offer a 30-day return policy.
You have 30 days from the date you receive your order to initiate a return.
4. When will I receive my refund?
Once we receive and approve your return, your refund will be issued to your original payment method.
Refunds typically appear within 10 business days, depending on your bank or payment provider.
5. Do you ship internationally?
Currently, we ship only within Australia.
We are working towards expanding our shipping destinations in the future.
6. How can I reach customer support?
Our support team is here to help!
You can reach us at:

Company name: Cano's Enterprise - Coledro

Address: Jan van Boonenstraat 8, 5623BV, Eindhoven, North Brabant, The Netherland

E-mail: info@coledro.com

Telephone: +31 6 20 87 72 56

Chamber of commerce: 78532558

Vat Number: NL003342872B36

Customer Support:

Monday to Friday: 08:00 AM to 6:00 PM (GMT+10:00) Eastern Australian Standard Time (Sydney)

We do our best to respond to your email within 24 hours